Getting started with Kora Reply

Getting startedUpdated 2 min read
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Kora Reply is a help desk for small teams. Messages from live chat, email and WhatsApp arrive in one shared inbox, every conversation is a ticket with a status and an owner, and a public knowledge base lets customers (and the AI agent) find answers on their own.

This guide walks you through the first ten minutes.

Create your workspace

  1. Go to Sign up.
  2. Enter your name, your work email, a password of at least 10 characters and a workspace name, for example "Acme Support".
  3. Select Create workspace.

You are signed in right away and become the owner of the new workspace. Every new workspace starts on the Free plan and already includes:

  • a Live chat inbox, ready for the chat widget,
  • default response targets for each priority (Urgent 1 hour, High 4 hours, Normal 8 hours, Low 24 hours of business time).

Confirm your email address

We send a confirmation link to the address you signed up with. The link works for 24 hours. Until you confirm, you can look around and write drafts, but you cannot invite teammates, send email or WhatsApp replies to customers, or publish help center articles. If the email does not arrive, check your spam folder or select Send a new link on the banner inside your workspace.

Your first steps

  1. Invite your teammates so they can reply too. See Invite teammates.
  2. Write a few help center articles. Short answers to your most common questions work best. See Write and publish help center articles.
  3. Connect a channel. Start with the live chat widget on your website, then add email. See Install the live chat widget.
  4. Save your best answers as saved replies so the whole team can reuse them. See Saved replies.

Signing in later

Use Sign in with your email and password. If you forget your password, choose Forgot password? on the sign in page: we email you a reset link that works for 60 minutes and can be used once. Resetting your password signs you out on every other device.

Getting help

If you are stuck, message the Kora Reply team on WhatsApp or write to hello@korareply.com. A person reads every message and replies within 1 business day (Monday to Friday, 09:00 to 21:00 Western Indonesia Time). See Support hours.

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