An AI help desk agent that knows when to hand off
Kora Reply is an AI help desk where Kora AI answers customer questions only from your published knowledge base articles, links the article it used, and hands the conversation to your team with a short summary when it cannot help.
Answers grounded in your own articles
Kora AI searches your published articles and answers with a link to the source. If no article is relevant enough, it does not guess: it hands off.
- Uses published articles, your business name and hours only
- Every answer links the article it came from and is labelled "AI assistant"
- Article text is treated as data, never as instructions
A handoff your team can act on
When a customer asks for a person, raises a sensitive topic such as a refund or account security, or says an answer did not help twice, Kora AI passes the conversation on.
- Summary: problem, what was tried, articles, customer
- Suggested priority for the ticket
- The customer is told when to expect a reply
AI conversations included in every plan
Each plan includes a monthly pool of AI conversations: 50 on Free, 300 on Starter and 1,500 on Team. When the pool runs out, conversations go straight to your team. Nothing is billed automatically.
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Helpdesk AI with guardrails
Built to be safe for a small team to switch on: it answers what your docs cover and nothing else.
No made-up promises
Kora AI never promises refunds, discounts or deadlines.
Human on request
Asking for a person hands off immediately.
Every channel
Answers on live chat, email and WhatsApp, switched on per inbox.
Personal data redacted in logs
Emails and phone numbers are masked in AI run logs.
Fails gracefully
If the AI is unavailable, customers get help center links and your team gets the ticket.
Always labelled
Every AI reply is marked "AI assistant" in the chat and in emails, on every plan.
Questions about AI agent
Start answering customers together
Create a free workspace for 2 users, or ask us anything on WhatsApp.