An HR help desk that answers employees on time
Kora Reply can run your HR help desk: employee questions about leave, payroll, benefits and onboarding arrive by email or chat, each becomes a ticket with an owner and a first reply target, and private notes keep sensitive details inside the HR team.
An HR ticketing system for a small people team
Give employees one address like people@yourcompany.com. Each question becomes a ticket you can assign to the payroll, benefits or onboarding owner.
- Assign to the right owner
- Labels like leave, payroll, onboarding
- First reply targets in business hours
Private notes for sensitive cases
Discuss a payroll correction or a personal case in internal notes. Notes are never sent to the employee, and each workspace's data is isolated from every other.
Saved replies for policy questions
Keep approved wording for leave balances, expense claims and onboarding steps as saved replies, so every employee gets the same accurate answer.
See saved replies
HR help desk software without enterprise overhead
For people teams of one to a few, in companies too small for an HR service platform.
One inbox
Email and chat requests from employees in one queue.
Internal notes
Sensitive details stay inside the HR team.
History
A record of who handled each request and when.
Roles
Owner, admin and agent roles.
AI for policy FAQs
Kora AI can answer from public policy articles; personal topics go to a person.
Free for 2 users
Start free, upgrade as the team grows.
Good to know
- Help centers are public today, so an employee self-service portal with private articles is not available yet. Publish only policies that are safe to share.
- Kora Reply does not connect to payroll or HR systems.
Questions about HR help desk
Start answering customers together
Create a free workspace for 2 users, or ask us anything on WhatsApp.