Knowledge base software your customers and your AI both read
Kora Reply includes knowledge base software for writing help articles, grouping them into categories and publishing a searchable public help center, and every published article becomes a source the AI agent can answer from.
Write, review and publish articles
Draft articles in a simple editor, group them into categories and publish when ready. Drafts stay hidden from customers and from the AI agent.
- Drafts and published states
- Categories for easy browsing
- Revision history on every article
A public help center with search
Your workspace gets a help center at korareply.com/help/your-workspace with full-text search and a "Was this helpful?" vote on each article.
- Search in plain words
- Helpful / not helpful feedback
- Article content is sanitized, scripts are never rendered
The source of truth for Kora AI
Edit an article once and the help center and the AI agent both use the new version. Answers link back to the article so customers can read more.
How the AI agent uses articles
A help desk knowledge base, not a separate tool
Knowledge base management lives next to your tickets, so the answers you write in tickets can become articles.
Article limits by plan
20 published articles on Free, 500 on Starter, 2,000 on Team.
Categories
Organize articles the way customers look for them.
Full-text search
Matches titles first, then article text.
Link from replies
Paste an article link into a saved reply or a ticket reply; the AI agent links articles by itself.
Feedback
See which articles help and which need work.
Public by link
Share your help center URL on your site, emails and widget.
Good to know
- Help centers live on korareply.com/help/your-workspace today. Custom domains and subdomains are planned.
- Help centers are public. Private, login-only articles are not available yet.
Questions about Knowledge base
Start answering customers together
Create a free workspace for 2 users, or ask us anything on WhatsApp.