Saved replies

Saved replies that sound like you, not like a template

Saved replies in Kora Reply let your team insert a prepared answer by typing a slash in the reply box, with the customer's name filled in automatically, then edit it before sending on email, live chat or WhatsApp.

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Saved repliesProduct screenshot
Kora Reply saved replies page with shared replies such as /refund-approved and /size-exchange using customer variables, and a personal sign-off (fictional demo workspace)
Fictional demo workspace, real Kora Reply interface.
Slash to insert

Type a slash, pick an answer

Start typing / and the list filters as you type. Pick a saved reply and it lands in the reply box, ready to edit.

  • Search saved replies by name or text
  • Always editable before sending
  • Include a help center link in the reply text
Reply with a slashProduct screenshot
Typing /ref in the Kora Reply composer opens the saved reply list with Refund approved ready to insert (fictional demo workspace)
Fictional demo workspace, real Kora Reply interface.
Variables

Personal details filled in for you

Use variables like {{customer.first_name}} with a fallback such as "there", so a reply never reads "Hi ," when a name is missing.

  • Customer and agent variables
  • Fallback text for missing values
  • Values are escaped, so customer input cannot inject markup
Saved repliesProduct screenshot
Kora Reply saved replies page with shared replies such as /refund-approved and /size-exchange using customer variables, and a personal sign-off (fictional demo workspace)
Fictional demo workspace, real Kora Reply interface.
Saved replies

Canned replies for the whole team, or just for you

Shared saved replies keep facts and policies consistent; personal ones keep your own sign-offs handy.

Shared replies

Visible to everyone in the workspace.

Personal replies

Only you see your own saved replies.

Every channel

Works in the email, live chat and WhatsApp composers.

Edit before sending

A saved reply is a starting point, never sent blindly.

Fewer repeats

Kora AI answers the most repeated questions from your articles first.

Fast search

Find the right reply among hundreds in a few keystrokes.

FAQ

Questions about Saved replies

Saved replies are prepared answers your team can insert into a reply with a shortcut, then edit and send. They are also called canned replies or canned responses.

Type a slash (/) in the reply box, start typing the reply's name, and pick it from the list. It is inserted into the reply box so you can edit it first.

Yes. Variables such as {{customer.first_name}} are filled in automatically, with a fallback word when the value is missing.

You choose. Shared saved replies are visible to everyone in the workspace; personal ones are only visible to you.
Related

Shared inbox

Email, live chat and WhatsApp in one queue

Tickets

Status, priority, owner and history

Knowledge base

A public help center your AI agent reads

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