- Up to 2 users
- 1 email inbox and 1 live chat widget
- 100 conversations per month
- 50 AI agent conversations per month
- 20 published knowledge base articles
- 20 email replies per day
- Tickets, saved replies, notes and reply targets
- "Powered by Kora Reply" on the widget
Pricing
Simple help desk pricing with AI included
Kora Reply help desk pricing is per user in USD: Free for 2 users, Starter at $12 per user a month, or Team at $79 a month flat for up to 12 users, and every plan includes a monthly pool of AI agent conversations with no per-resolution fees.
Free plan, no cardNo per-resolution AI feesAbout 17% off when billed yearly
Plans
Pick a plan for your team
Monthly prices shown. Paid plans are set up with our team on WhatsApp or by email: we confirm your upgrade within 1 business day and send the invoice by email. There is no card checkout yet.
Most teams pick this
For small teams that run support every day.
$12per user / month
$10 per user / month when billed yearly
- Up to 6 users
- 3 inboxes across email, live chat and WhatsApp
- Unlimited conversations (fair use)
- 300 AI agent conversations per month, pooled
- 200 email replies per day
- 500 published knowledge base articles
- WhatsApp channel (beta) with your own number
- Remove Kora Reply branding
One flat price for a growing team, no per-seat math.
$79per month, flat
$66 per month when billed yearly
- Up to 12 users for one price
- 10 inboxes across email, live chat and WhatsApp
- Unlimited conversations (fair use)
- 1,500 AI agent conversations per month, pooled
- 500 email replies per day
- 2,000 published knowledge base articles
- Stronger AI model as an escalation step
- Remove Kora Reply branding
Fair use: Starter and Team have no monthly conversation limit. If a workspace's volume ever affects the service for other customers, we contact you before changing anything. Email replies to customers are limited per day on every plan (20, 200 or 500); extra replies wait in a queue and send the next day.
AI conversation pack: $10 for 500 more
Add to Starter or Team when your pool runs low. That works out to $0.02 per AI conversation, with no charge per resolution.
Comparison
How our help desk pricing compares
Entry plans that include live chat, a help center and an AI agent, from each vendor's official pricing page. Bigger suites offer far more (voice, SSO, advanced routing, multiple brands); if you need those, they may fit better.
| Product and plan | Monthly billing | Annual billing (per month) | AI agent pricing |
|---|---|---|---|
| Kora Reply StarterEmail, live chat, help center, AI agent, WhatsApp (beta) | $12 per user | $10 per user | 300 AI conversations a month included per workspace, then $10 per 500 |
| Zendesk Suite Team (live chat, help center and AI agents start here)Support Team at $19 / $25 is email and ticketing only. | $69 per agent | $55 per agent | 5 automated resolutions per agent each month included, then $1.50 committed or $2.00 pay as you go per resolution |
| Freshdesk Growth (email-first help desk)Omnichannel is a separate product, Freshdesk Omni, from $29 per agent billed annually. | $23 per agent | $19 per agent | First 500 Freddy AI Agent sessions included, then $49 per 100 sessions |
| Help Scout StandardA Free plan exists: 5 users, 100 contacts per month. | $30 per user | $25 per user | $0.75 per AI resolution, charged once per conversation |
| Gorgias Basic (priced by tickets, not seats)Never priced per agent; extra tickets cost $40 per 100. | $60 for 300 tickets | $50 for 300 tickets | $0.90 per automated interaction, which also counts as a ticket |
| Front Professional (needed for WhatsApp)WhatsApp is an add-on billed at Meta rates plus a 20% admin fee. | $85 per seat | $65 per seat | Autopilot add-on from $0.05 per conversation, through sales |
| Intercom EssentialWhatsApp, SMS and phone are pay as you go. | $39 per seat list ($29 for new customers) | $29 per seat list ($19 for new customers) | Fin AI Agent at $0.99 per outcome |
Sources (checked Oct 2026): Zendesk pricing, Freshdesk pricing, Help Scout pricing, Gorgias pricing, Front pricing, Intercom pricing. Prices change often; check the vendor page before you decide. Competitors charge AI fees only for resolved conversations, while Kora Reply counts every AI-answered conversation against an included pool.
Worked example
What a 3-person team would pay
A 3-person team on monthly billing whose AI agent handles 200 conversations a month and fully resolves 120 of them. Each product is priced on the plan that covers email, live chat, a help center and an AI agent.
| Product and plan | Seats | AI charges | Total per month |
|---|---|---|---|
| Kora Reply Starter | 3 x $12 = $36 | $0 (200 of 300 included) | $36 |
| Help Scout Standard | 3 x $30 = $90 | 120 x $0.75 = $90 | $180 |
| Gorgias Basic | $60 flat (300 tickets) | 120 x $0.90 = $108 | $168 |
| Intercom Essential (list price) | 3 x $39 = $117 | 120 x $0.99 = $118.80 | $235.80 |
| Zendesk Suite Team | 3 x $69 = $207 | (120 - 15 included) x $2.00 = $210 | $417 |
List prices on monthly billing from the official pages linked above, checked Oct 2026. Intercom shows lower prices for new customers; Zendesk includes 5 automated resolutions per agent each month. Your own numbers will differ: try them with the team on WhatsApp or by email.
FAQ
Pricing questions
Yes. Free covers 2 users, 1 email inbox and 1 live chat widget, 100 conversations and 50 AI agent conversations a month, with no time limit and no card.
Paid plans are set up with our team, on WhatsApp or by email: tap the plan's WhatsApp button or "Request upgrade by email", tell us your workspace, team size and billing period, and we confirm within 1 business day and send the invoice by email. Your workspace is switched after payment. There is no card checkout on the site yet.
One customer conversation that Kora AI answers, whether it resolves it or hands it to your team. It is counted once per conversation, never per message or per resolution.
New conversations go straight to your team until the next month starts. Nothing is charged automatically. You can add a pack of 500 AI conversations for $10.
From 7 users on monthly billing: 6 users on Starter cost $72 a month, while Team is $79 flat for up to 12 users.
Yes, about 17%: Starter is $10 per user a month and Team is $66 a month when billed yearly.
The WhatsApp channel (beta) is included on Starter and Team. It uses your own WhatsApp Business Cloud API account, and Meta bills its messaging fees to you directly.
Start free, upgrade when you grow
Create a workspace for 2 users now, or ask us which plan fits your team.