A chat bot WhatsApp customers can message, with your team one step away
Kora Reply gives you a chat bot WhatsApp customers can message on your own WhatsApp Business number (beta, bring your own Cloud API number): Kora AI answers from your articles, and the conversation moves to your team in the shared inbox when a person is needed.
AI answers on WhatsApp, from your articles
Kora AI replies to WhatsApp messages with the same facts as your help center, and hands off with a summary when a customer needs a person.
- Answers only from published articles
- Human takeover in the same chat
- 24-hour customer service window tracked on each chat
One WhatsApp number, the whole team
Stop sharing one phone. WhatsApp chats become tickets in the shared inbox, with owners, notes and saved replies like every other channel.
See the shared inbox
Connected through the official Cloud API
Paste your phone number ID, business account ID and access token. Kora Reply checks them with Meta, stores the token encrypted and gives you the webhook to add in your Meta app.
- Official WhatsApp Business Cloud API only, no unofficial gateways
- Tokens encrypted at rest
- Every webhook signature verified
A WhatsApp ticketing system built in
WhatsApp sits next to email and live chat instead of in a separate app.
Tickets from chats
Each WhatsApp conversation is a ticket with status and priority.
Saved replies
Type a slash to answer common questions.
Window aware
Outside the 24-hour window, replies use your approved message templates.
Private notes
Notes never reach the customer.
Meta fees
Messaging fees are billed by Meta to your own account.
Paid plans
Available on Starter and Team.
Beta status
- WhatsApp is in beta. Connect your own WhatsApp Business Cloud API number; one-click signup through Meta is planned.
- Not available on the Free plan.
Questions about WhatsApp
Start answering customers together
Create a free workspace for 2 users, or ask us anything on WhatsApp.