Online stores

Ecommerce customer service that keeps up with your orders

Kora Reply handles ecommerce customer service for small online stores: order, shipping, return and refund questions from live chat, email and WhatsApp arrive in one shared inbox, and Kora AI answers the routine ones from your store policies.

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Free plan for 2 usersNo card neededPriced per user in USD

An online store's Kora Reply inbox with order, refund and shipping questions from email, live chat and WhatsApp in one queue (fictional demo workspace) — Fictional demo workspace, real Kora Reply interface.

Where is my order?

Answer shipping questions before they pile up

Publish your shipping times, tracking steps and delivery countries as help articles. Kora AI answers "where is my order?" questions from them on chat and WhatsApp, around the clock.

Answers link to your shipping article
Order-specific questions go to a person
Works on WhatsApp too (beta, paid plans)

A WhatsApp conversation in Kora Reply: the AI assistant answers a shipping question from the help center article it links, and the composer shows the open 24 hour WhatsApp window (fictional demo workspace, simulated Meta account) — Fictional demo workspace, real Kora Reply interface.

Returns and refunds

Returns and refunds with a clear owner

Label return and refund tickets, set a higher priority and assign them to whoever handles payments. Refund questions are treated as sensitive, so the AI always hands them to a person.

Labels like returns, refund, exchange
Saved replies for return steps
Kora AI never promises a refund

Kora Reply ticket details panel with status Open, priority High, assignee, the labels refund and returns, and the response target due date (fictional demo workspace) — Fictional demo workspace, real Kora Reply interface.

Online stores

Ecommerce help desk software for small stores

Built for shops with a few people answering customers between packing orders.

Chatbot for your store

The chat widget runs on any store site where you can add a script tag.

Store help center

Shipping, returns and sizing articles in a public help center.

One inbox

Chat, email and WhatsApp side by side.

Reply targets

First reply targets per priority in your business hours.

Internal notes

Discuss a refund privately before you answer.

Per user pricing

Not per order and not per AI resolution.

Good to know

Kora Reply does not connect to your store's order data yet, so the AI cannot look up a specific order. A read-only order lookup is planned.

FAQ

Questions about Online stores

Bring every channel into one inbox, publish clear answers to the top questions (shipping, returns, sizing), set reply targets and let an AI agent answer the repeats so people handle the exceptions.

Not yet. It answers from your published policies and hands order-specific questions to your team. A read-only order lookup is planned.

You can add the Kora Reply chat widget to a Shopify store with the script tag and forward your store's support email. There is no native Shopify app yet.

No. Refunds are treated as a sensitive topic: Kora AI hands those conversations to a person.

Your WhatsApp Business number in the inbox

Live chat

A chat widget in your colors

Saved replies

Reuse your best answers with a slash

Start answering customers together

Create a free workspace for 2 users, or ask us anything on WhatsApp.

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