Getting started

Create your workspace, bring in your team and understand roles and plans.

Getting started with Kora ReplyKora Reply is a help desk for small teams. Messages from live chat, email and WhatsApp arrive in one shared inbox, every conversation is a ticket with a status and an owner, and a...
Invite teammates to your workspaceA help desk works best when the whole team can see and answer conversations. Owners and admins can invite teammates by email. Confirm your own email address first. Invites are...
Roles and permissionsEvery member of a workspace has one of three roles. Roles decide what a person can change; everyone in a workspace can see the same conversations. Agents work the inbox. They...
Plans and limitsEvery workspace starts on the Free plan. This article lists what each plan includes and what happens when you reach a limit. Paid plans can add AI packs of 500 extra AI...