IT help desk

A simple IT help desk for IT teams of 1 to 3 people

Kora Reply works as a lightweight IT help desk for small companies: employees send requests by email or chat, each one becomes a ticket with a priority, an owner and a first reply target, and common how-to answers live in a help center the AI agent can quote.

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Free plan for 2 usersNo card neededPriced per user in USD
Fernhill IT · InboxProduct screenshot
An internal IT help desk in Kora Reply with requests such as a VPN problem, new hire accounts and an offline printer, each labelled network, access or hardware with a priority (fictional demo workspace)
Fictional demo workspace, real Kora Reply interface.
IT ticketing

Every request tracked, nothing lost in chat

Give employees one address like it@yourcompany.com or a chat widget on your intranet. Requests become tickets with labels such as access, hardware or network.

  • Labels for request types
  • Urgent for outages, low for nice-to-haves
  • One owner per request
Fernhill IT · InboxProduct screenshot
An internal IT help desk in Kora Reply with requests such as a VPN problem, new hire accounts and an offline printer, each labelled network, access or hardware with a priority (fictional demo workspace)
Fictional demo workspace, real Kora Reply interface.
Self-service

Password resets answered by the help center

Write how-to guides once: VPN setup, password resets, printer drivers. Kora AI answers those questions from your guides and passes real problems to IT.

See the knowledge base
Live chat widget · AI assistantProduct screenshot
The Kora Reply chat widget on a demo store: the AI assistant, labelled as such, answers a shipping question from the help center with a link to the article, plus Was this answer helpful and Talk to a person buttons (fictional demo workspace)
Fictional demo workspace, real Kora Reply interface.
IT help desk

IT help desk software for small teams

For the one to three people who look after IT, often alongside another job.

Reply targets

First reply targets per priority, in business hours.

Internal notes

Keep troubleshooting notes on the ticket.

History

Every change on a request is logged.

Saved replies

Standard answers for standard requests.

Roles

Owner, admin and agent roles for the IT team.

Small team pricing

Free for 2 people looking after IT.

What it is not

  • Kora Reply is not a full ITSM suite: there is no asset inventory, change management or device monitoring.
  • Help centers are public today. Keep internal-only instructions in tickets or notes until private articles are available.
FAQ

Questions about IT help desk

An IT help desk receives employees' technology requests, such as access, hardware or software problems, tracks each as a ticket and makes sure someone answers within an agreed time.

No. It covers ticketing, reply targets, a help center and an AI agent. It does not include asset management, change management or device monitoring.

Yes. Forward an address such as it@yourcompany.com to a Kora Reply email inbox, or add the chat widget to your intranet.

Not yet. Help center articles are public, so only publish guides that are safe to share.
Related

HR help desk

Employee questions on leave, payroll and onboarding

Tickets

Status, priority, owner and history

SLA targets

First reply targets per priority, in business hours

Start answering customers together

Create a free workspace for 2 users, or ask us anything on WhatsApp.

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