Knowledge base and AI
Publish a help center and let the AI agent answer from it, then hand off to your team.
- Write and publish help center articlesYour knowledge base is a public help center at korareply.com/help/your-workspace . Customers search it on their own, your team links to it in replies, and the AI agent answers...
- Search engines, abuse reports and your help centerYour help center is public: anyone with the link can read published articles. This article explains how it appears in search engines and how we keep help centers on Kora Reply...
- How the AI agent worksThe AI agent answers customer questions on live chat, email and WhatsApp using only your published help center articles. Turn it on per inbox under AI assistant in your workspace...