Browse 15 canned response examples for the situations support teams handle every day, then use the free generator to rewrite any of them in your tone, for email or chat, with your company and customer names filled in.
Pick a situation and tone, add your company name and press Generate reply. You can edit the text before you copy it.
Written for a fictional store called Lumen Shop in a friendly tone. Copy one as it is, or pick the same situation in the generator above to change the tone, channel and names.
Hi Sam, Thanks for getting in touch! We've received your message and a member of our team is looking into it. We'll reply as soon as we can. If you have screenshots or an order number, reply to this message with them and they will be added to your request. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Hi Sam, Thanks for the message! To look into this properly, could you share a few more details about what happened and when? As soon as I have that, I'll pick this up right away. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Hi Sam, Good news! Your refund has been approved and is on its way. Depending on your bank or card provider, it can take a few business days to show up on your statement. You don't need to do anything else. We'll send a confirmation once the refund has been processed. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Hi Sam, Thanks for asking about a refund. I've looked into it carefully, and unfortunately this request doesn't meet our refund policy. I'd still like to help. If you tell me what went wrong, I'll check what other options we can offer. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Hi Sam, Thanks for checking in on your order. Your order has been delayed on its way to you. We're working with our delivery partner and will send you an updated delivery date as soon as we have it. Your tracking link will keep updating, and I'll keep an eye on it too. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Hi Sam, Thanks for asking about your bill. I've checked your account, and the charge is [explain what the charge is for in one sentence]. If it still doesn't look right, reply here and I'll go through it with you line by line. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Hi Sam, Thanks so much for flagging this! I've passed the details to our product team so they can investigate. I'll update you here as soon as there's a fix. In the meantime, if you find a workaround or notice anything else, just reply and I'll add it to the report. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Hi Sam, Thanks for the great suggestion! I've shared your request with our product team. I can't promise when or if it will be built, but every request is reviewed and it helps us decide what to work on next. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Hi Sam, Sorry you're having trouble signing in! Please go to the sign-in page and choose "Forgot password". We'll email you a link to set a new password. It can take a few minutes to arrive, so check your spam folder too. For your security, our team will never ask you for your password. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Hi Sam, Thanks for letting us know. We're aware of a problem affecting our service, and our team is working on a fix right now. I'll update you here as soon as everything is back to normal. Thank you for your patience while we sort this out. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Hi Sam, Thanks for your patience so far! To get you the right answer, I've passed your request to a specialist on our team. They have the full history of our conversation, so you won't need to explain anything again. They'll reply here. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Hi Sam, Thank you for telling us about this. You're right to expect better, and I'm sorry we let you down. Here's what I'm doing to put it right: [describe the next step]. I've also shared your feedback with the team so we can stop it from happening again. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Hi Sam, Just checking in! Did my last message solve the problem, or is there anything else you need? If I don't hear back, I'll close this request soon. You can reopen it anytime by replying. Talk soon! Cheers, Maya Lumen Shop Support
Hi Sam, Glad we got that sorted! I'm marking this request as solved. If anything else comes up, just reply to this message and we will pick it right back up. Thanks for being a great customer! Cheers, Maya Lumen Shop Support
Hi Sam, Thanks for your message! Our team is offline right now, and we'll reply as soon as we're back. Your message is saved, so there's no need to send it again. If anything else comes up, just reply here. Happy to help! Cheers, Maya Lumen Shop Support
Every reply in this generator follows the same four-part shape, which works for almost any customer service reply template:
Email replies need a full greeting and a sign-off with your name. Chat replies drop the sign-off and introduce the agent in the first line instead. Switch the channel in the generator and it rewrites the same reply both ways.
In a shared help desk, canned replies belong to the whole team, not to one person's inbox. In Kora Reply they are called saved replies: anyone on the team types a slash to search them, and variables fill in the customer's and agent's names automatically. Tick the variables option above to generate replies in that format.
Need a longer message with a subject line? The customer service email template generator writes full emails for delays, refunds, apologies and follow-ups.
A canned response is a pre-written reply to a question your team answers often, such as a refund request or a shipping delay. Agents insert it, adjust the details and send it, instead of typing the same answer from scratch every time.
Only when they are sent unchanged. Use the customer's name, mention the specific order or problem, and remove any sentence that does not fit. The generator's optional detail field does part of this for you.
Start with the 10 to 20 questions that make up most of your tickets. Review them every few months and delete the ones nobody uses, so the list stays easy to search.
In Gmail, turn on Templates under Settings, See all settings, Advanced. Then write a reply, open the three-dot menu in the compose window and choose Templates, Save draft as template. Paste any reply from this page to save it.
Yes. Every example and every reply the generator writes is free to copy, edit and use, with no sign-up and no attribution required.
With the variables option on, the reply uses placeholders such as {{customer.first_name | "there"}} and {{agent.name}}. In Kora Reply, saved replies fill these in for each conversation, and the text after the bar is used when a value is missing.
No. Replies are generated in your browser from templates written by the Kora Reply team. Nothing is sent to us or to an AI service.
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Kora Reply gives small teams a shared inbox, tickets with reply targets, saved replies and a knowledge base your AI agent answers from. Start on the Free plan.