Inbox and tickets

Work conversations as tickets with statuses, owners, notes, saved replies and response targets.

Work with tickets in the shared inboxEvery conversation in Kora Reply is a ticket, whatever channel it came from. A ticket has a status, a priority, an owner (the assignee), optional labels and a full history, so the...
Saved repliesSaved replies are reusable answers. Write a good answer once, save it, and insert it into any reply with a few keystrokes. Kora Reply fills in names and ticket details for you....
Response targetsA response target is the time your team aims to send the first reply on a ticket. Kora Reply sets a due time on every new ticket, warns you when it is close, and shows which...